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When Returning for Repair:
Galactic pays for return shipping via UPS Ground or
Fedex Ground. If you require faster shipping, you must
pay the difference.
To Request a Warranty Repair:
1. Complete all required fields of the RMA Form (see
below) and click on submit button.
Please provide the following information when completing
the form:
1. Company name, contact person, email address, telephone
number, and complete shipping address.
2. If available, include technical contact, email address,
and telephone number (technician or engineer using the
product).
3. Serial number, Model, and problem description.
Please indicate whether or not the serial number must
be maintained (warranty products only).
4. If "No" is selected, the original product
received will be replaced if product is determined unrepairable.
This depends upon product availability. Note: Refurbished
product is used for replacements.
5. If "Yes" is selected and the board is unrepairable,
the original product will be returned to the customer
unrepaired.
2. Upon receipt of the completed RMA Form, a RMA Number
will be assigned within 24 business hours after submitting
the request and returned to you via email.
3. Once the product has been authorized by RMA, clearly
mark the outside of all shipping containers with the
RMA number.
* * PLEASE NOTE
* *
For motherboards - The
motherboard serial # is on a small white sticker on
the component side.such as GCC-MB-XXXXXX, It starts
with GCC-MB, followed by six digits. Please do not send
any accessories. We cannot be responsible for them.
For Galactic Servers - you can find these numbers on
the sticker located at the back of the chassis near
the I/O ports. If you are having trouble finding your
Galactic Server serial number click here.
For Galactic Server Components - please enter the Galactic
Server model and serial number. Such as G229-Q and 1sr0701280001.
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