RMA Return For Repair Policy

In order to provide you the best service, please read the RMA Return for Repair Policy below:

1. For Systems or Servers
1.1 If a whole system is returned for repair:
1.1.1 RMA department can only service Galactic's servers or systems that were entirely
assembled in a Galactic facility.
1.1.2 The entire system must be shipped to Galactic in its original pre-opened¡¡condition.
1.1.3 RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer.
1.1.4 RMA request shall be denied if any part(s) or component(s) is shipped to Galactic in error.
1.2 All arriving RMA items shall be inspected. Galactic shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from inspection.
1.3 Galactic shall not be responsible for, nor will it service part(s) or accessories that were not pre-installed in the system by Galactic.
1.4 Galactic shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Galactic.
1.5 Galactic shall not service a system/server if any damage-causing parts/components is excluded in the shipment.
1.6 Galactic shall fix and return the system/server to the customer in the same fashion or packaging as it was received.
1.7 Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required.

2. For Motherboards:
2.1 Galactic shall not be responsible for, nor shall it service any accessories with the motherboard.
2.2 Galactic shall not be responsible for any damage as a result of abuse or improper handling by customer, nor by improper shipment packaging.
2.3 Motherboard shall be returned to the customer , if the motherboard is not repairable or if a part required for repair has been discontinued.
2.4 Available warranty shall be applied to the RMA cost of the motherboard. Customer shall be notified should any additional charge or component replacement is required.

3. For Power Supply :
3.1 Galactic shall not be responsible for, nor shall it service any accessories with the power supply .
3.2 Galactic shall not be responsible for any damage as a result of abuse or improper handling by customer, nor by improper shipment packaging.
3.3 Power Supply shall be returned to the customer , if the power supply is not repairable or if a part required for repair has been discontinued.
3.4 Available warranty shall be applied to the RMA cost of the motherboard. Customer shall be notified should any additional charge or component replacement is required.